Secure.com
Secure.com makes no promises or guarantees regarding any specific outcome, result, or level of security from your use of the Services. In particular, we do not guarantee that the Services will find or prevent every cybersecurity threat or incident, or that the Services will meet your business objectives. All aspects of the Services (including availability of features or the continuation of the Services themselves) are subject to change or removal at our discretion.
User data is collected and processed in accordance with our Privacy Policy. We do not knowingly collect sensitive personal information (such as financial account details or government-issued identifiers) through the Services, and we encourage you not to share such sensitive information with us. Please review our Privacy Policy for details on how we handle your data.
As we continue to develop and enhance our offerings, your feedback is highly valued. Please share any issues, suggestions, or comments with us at [email protected] so we can improve the product. Providing feedback is optional, but if you do choose to give us input, you agree that Secure.com may use and implement your feedback without restriction or obligation (see the Feedback section below for more details).
We are Secure.com (hereinafter "Secure.com", "we", "us" or "our"), and we operate this website (the "Site") as well as the Secure.com cybersecurity platform (the "Platform"). The Site and the Platform, together with any related products and services we provide, are referred to collectively as the "Services" in these Terms of Service (the "Terms" or this "Agreement"). These Terms constitute a legal agreement between the entity you represent (the "Customer") and Secure.com. If you use the Services, you do so as an "Authorized User" (an employee, contractor, or agent authorized by the Customer to use the platform on their behalf).
Our Privacy Policy is published on our website (see the "Data Privacy" section above) and is incorporated by reference into this Agreement. The Privacy Policy is subject to these Terms and should be read in conjunction with them.
PLEASE READ THESE TERMS AND OUR PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SITE, PLATFORM, OR ANY OF OUR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE.
We encourage you to keep a copy of this Agreement for your records. If you do not agree with any part of these Terms, you must not access or use the Services.
Secure.com reserves the right to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least thirty (30) days' notice before the new terms take effect, such as by posting a notice on our Site or contacting you via email. What constitutes a material change will be determined by us in our sole discretion, or as required by applicable law.
By continuing to access or use the Services after revised Terms become effective, you agree to be bound by the updated Terms. If you do not agree to the new Terms, in whole or in part, you must stop using the Services.
To use certain features of the Services (particularly the Platform), you may be required to register an account. When registering, you agree to provide accurate, current, and complete information, and to promptly update such information if it changes. You must maintain the confidentiality of your account login credentials (such as passwords or API keys), and you are responsible for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized access or use of your account or any other breach of security.
We reserve the right, at our sole discretion, to refuse registrations or to remove, reclaim, or require you to change a username or other account identifier that we determine is inappropriate, obscene, misleading, or otherwise objectionable. If you are registering an account on behalf of a company or other entity, you represent that you have the authority to bind that entity to this Agreement, and in that case the terms "you" or "Customer" will refer to that entity.
Customer is responsible for all actions taken by its Authorized Users and for ensuring that such users comply with these Terms. Any breach of these Terms by an Authorized User shall be deemed a breach by the Customer.
Customer shall ensure that each Authorized User maintains unique login credentials and that accounts are not shared between multiple individuals.
The Services are intended for users who are at least 18 years old. Users under the age of 18 (or the age of legal majority in your jurisdiction) are not permitted to use the Site or Platform. You represent and warrant that you have the legal authority to bind the Customer to this Agreement and that all Authorized Users are at least 18 years of age.
If we become aware that a person under 18 has created an account or is using the Services, we will terminate the account. If you become aware that a minor is using our Services, please notify us immediately at the contact information provided below.
Secure.com is an AI-native cybersecurity platform that provides a "Digital Security Teammate" (referred to as "Mindy") to automate security operations. The Platform continuously discovers and classifies assets, ingests telemetry and security findings, and builds a unified knowledge graph to power the following core modules:
Automatic discovery and classification of cloud, on-premises, and SaaS assets, including live CMDB mapping and ownership identification.
Ingestion and correlation of vulnerability data with business context and threat intelligence to prioritize remediation.
Continuous monitoring for misconfigurations against industry benchmarks (CIS, NIST) and detection of identity-based risks like orphaned accounts or excessive permissions.
Integrations with CI/CD and code analysis tools to perform SAST/DAST, IaC scanning and dependency/SCA checks, and to feed application-level risks into the Customer's risk view.
Consolidation of risks across vulnerabilities, misconfigurations, identity risks, application security and incidents into a unified risk register with ownership tracking, remediation SLAs and reporting.
Modeling potential attacker movement through your network and calculating the impact of specific security weaknesses.
Automated triage and investigation of security alerts from integrated SIEM, EDR, and cloud security tools.
Automated evidence collection and reporting for frameworks including ISO 27001, SOC 2, HIPAA, and GDPR.
A low-code/no-code engine (the "Fabric") for automating security tasks such as patching and access revocation under human supervision.
The Site also provides information about our company, allowing you to contact us, subscribe to updates, or access support and documentation. The specific functionality and offerings of the Platform may vary based on your usage and subscription level and are subject to change as we improve our product.
Secure.com's role is limited to providing the aforementioned software tools and infrastructure. We are not a managed security service provider, cybersecurity consulting firm, or an insurer, and we do not ourselves execute remediation actions on your behalf unless explicitly agreed in a separate written contract. You (and your organization) remain responsible for how you use the information, alerts, or tools provided by the Services, as well as for implementing and maintaining appropriate security measures in your own systems. You should use the Services as one component of your overall security strategy, with appropriate human oversight and complementary procedures in place.
The Services are provided to assist you, but Secure.com does not guarantee any specific results. For example, we do not guarantee that using the Platform will prevent all cyber attacks, detect every vulnerability or incident, or otherwise achieve any particular outcome for your business. The Services may from time to time provide recommendations or take automated actions (as described in Section 6 below), but all decisions on implementing any security measures are ultimately made by you. We make no warranty that any investment of time or resources in the Services will result in any return or benefit.
Some features of our Services may rely on third-party software, services, or data (for example, threat intelligence feeds, cloud hosting providers, or integrations with other tools). Section 12 (Third-Party Services and Subprocessors) of these Terms provides more information and applicable terms regarding third-party components. Secure.com is not responsible for services provided by third parties unless explicitly stated.
We may introduce new features, modify existing features, or discontinue parts of the Services at any time. We will try to provide notice of major changes (for example, by posting notices on our Site or Platform), but we reserve the right to make changes without prior notice. We also reserve the right to limit access to certain features or the entire Services to a select group of users or based on subscription tier.
The Services are designed to support organizations in regulated sectors, including Financial Services (FinTech) and Healthcare (HealthTech). While the Platform provides tools to assist with controls mapping (e.g., for HIPAA, PCI DSS, or GDPR), the Customer remains solely responsible for ensuring that its use of the Services meets all legal and regulatory obligations specific to its industry. Secure.com provides technical features for evidence collection and risk management, but it is not a substitute for professional legal or compliance advice.
Secure.com's Services may include features that utilize artificial intelligence ("AI") or machine learning algorithms to analyze data, provide alerts or recommendations, or automate certain actions. By using the Services, you acknowledge and agree to the following with respect to AI-driven and automated features:
The AI and automation features are designed to assist your IT/security team, not to replace human judgement. You are responsible for reviewing any AI-generated alerts, reports, or suggested actions. Critical decisions or actions should be reviewed and confirmed by a qualified human operator whenever possible. We may implement safeguards (such as requiring user confirmation before certain high-impact automated actions are executed), but the presence of these features does not guarantee prevention of all errors or misjudgments.
AI technologies are inherently probabilistic and may occasionally produce false positives, false negatives, or inaccurate analyses. The Platform might misidentify benign activity as malicious, or fail to detect an actual threat. Secure.com does not guarantee the accuracy, completeness, or reliability of any outputs from AI or automated systems. You should not rely solely on AI-generated information for making decisions that could have significant consequences. Always consider corroborating information and use professional judgment.
Some automated features of the Platform may be configurable by you (for example, you might set rules for automatic containment of threats or automated blocking of certain network traffic). You are responsible for configuring these features appropriately for your environment and risk tolerance. Any automated actions taken by the Platform as a result of your configurations or triggers are deemed to be actions taken by you. Secure.com will not be liable for any outcomes (including any harm or disruption) resulting from the automated execution of actions that you have enabled or configured within the Services.
All recommendations, analyses, or actions provided by the AI-powered components of the Services are provided "as is" for your consideration. Secure.com disclaims any liability for errors or omissions in such AI outputs. It is your responsibility to verify and validate the results generated by AI before acting on them. We strongly recommend that you do not rely on any single source of information, including our AI features, as the sole basis for critical security decisions.
We continuously train and refine our AI models to improve their performance. This may involve analyzing usage patterns and outcomes. Any use of customer data for AI training will be done in accordance with our Privacy Policy and applicable data protection agreements. We welcome feedback on the AI features and any suggestions for improvement.
Depending on the Services you use, you may be required to purchase a subscription or pay fees. The following provisions apply to any paid aspects of the Services:
Secure.com intends to offer multiple subscription tiers or plans (each, a "Subscription Plan") with different features and usage limits. Details of the available plans, including pricing, features, and billing cycle, will be provided on our Site or in a separate order form or agreement when you subscribe. By selecting a Subscription Plan, you agree to pay the fees associated with that plan. All fees are stated in United States Dollars (USD) unless otherwise indicated, and do not include any taxes (such as VAT or sales tax) that may apply. You are responsible for paying any applicable taxes in addition to the stated fees.
We support payments via credit card, ACH, and wire transfer. We do not accept cryptocurrency as a form of payment. For self-service or Essential tier plans, fees are typically billed on a monthly or annual basis and processed via credit card at the time of purchase or renewal. For mid-market and enterprise customers (Advanced or Strategic tiers), we may provide invoicing terms; in such cases, Customer agrees to pay all invoiced amounts via ACH or wire transfer within thirty (30) days of the invoice date, unless a different payment term is stated on the invoice.
If we do not receive payment on time, we reserve the right to charge interest on the overdue amount at the rate of 1.5% per month (or the highest rate permitted by law, if lower). You will be responsible for any costs we incur in collecting overdue payments, including reasonable attorneys' fees.
If a payment fails, we will attempt to re-process the charge up to three (3) times over a seven (7) day period. We provide a fourteen (14) day grace period from the initial payment failure or invoice due date before suspending access to the Platform. If an account remains past due for more than thirty (30) days, Secure.com reserves the right to terminate the Agreement and delete Customer data in accordance with our data retention policies.
Unless otherwise stated, subscriptions will automatically renew at the end of each subscription term for a successive term equal to the original term. For example, a monthly subscription will renew on a month-to-month basis, and an annual subscription will renew for an additional year, unless you cancel the subscription before the renewal date. You may cancel your Subscription Plan at any time by using the account management tools on the Platform or by contacting us at [email protected]. Cancellation will take effect at the end of your current billing period. You will not be entitled to any refund for the remaining days in a billing period in which you cancel, except where required by law or expressly permitted by us. After cancellation, you will retain access to the paid features until the end of the period you've already paid for, and after that your access or account may be downgraded to a free tier or limited functionality (or terminated, if the Services do not offer a free tier).
Our pricing and Subscription Plans may change over time. We reserve the right to modify the fees we charge for the Services or institute new fees. If we do so, and if you are on a recurring subscription, we will give you at least thirty (30) days' advance notice of the change (for example, by emailing the address associated with your account and/or by posting a notice through the Service or on our Site). The new fees will take effect at the start of the next billing cycle or other stated effective date after the 30-day notice period. If you do not agree to a fee change, you must cancel your subscription before the new fees take effect. Your continued use of the Services after the effective date of any fee changes will constitute your acceptance of the change.
Secure.com offers a thirty (30) day free trial for the Essential Digital Security Teammate module. Free trials are provided for evaluation purposes only, are offered on an "as is" and "as available" basis, and do not include any uptime SLAs or indemnification.
At the end of the 30-day period, Customer's access to the Platform will be automatically suspended unless a paid Subscription Plan is purchased. Secure.com reserves the right to terminate or modify the terms of a free trial at any time without notice.
If you believe that an invoice or charge is incorrect, you must contact us in writing at [email protected] within sixty (60) days of the date of the charge or invoice to dispute it. We will review the claim in good faith and work with you to resolve any issues. Undisputed portions of charges must still be paid by the due date.
By accessing or using the Services, you represent, warrant, and agree on an ongoing basis that:
All information you provide to Secure.com (including during account registration, subscription sign-up, and any KYC/KYB verification processes) is truthful, accurate, current, and complete, and you will promptly update such information if it changes.
You have the legal capacity and authority to enter into this Agreement. If you are using the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms. You are not a minor in your jurisdiction of residence, and you are otherwise legally permitted to use the Services.
You will maintain only one primary account with the Services (unless expressly permitted to maintain multiple by Secure.com in writing). You will keep your account credentials secure and confidential. If you suspect any unauthorized use of or access to your account, you will notify us promptly and cooperate with us in any investigation.
You will use the Services only for lawful purposes and in accordance with these Terms. You will not use the Services in any manner that violates any applicable law or regulation, or that infringes the rights of any third party. You further agree that you will not (and will not permit any person or entity to) access or use the Services through automated or non-human means (such as bots, scripts, or scrapers) except via official APIs or interfaces provided by Secure.com, and you will not attempt to circumvent any technical or access restrictions in the Services (including any geolocation-based restrictions, usage limitations, or access control mechanisms).
You are not located in, under the control of, or a national or resident of any country or region that is subject to an embargo, sanction, or other restriction by the United Arab Emirates, United States, European Union, United Kingdom, or other applicable government. You are not identified on any government sanction list (such as the U.S. Treasury Department's Specially Designated Nationals (SDN) list). You will not use the Services for the benefit of any person or entity who is a citizen or resident of a restricted jurisdiction or who appears on a prohibited party list. If it becomes known to us that you or your organization is in violation of this representation, we may terminate any affected accounts or access without notice.
You will comply with all applicable laws and regulations in connection with your use of the Services, including but not limited to data privacy laws and export control laws. If applicable, you agree to cooperate with any legitimate requests we make to comply with laws, such as anti-money laundering (AML), counter-terrorist financing (CFT), or other legal requirements.
You understand and agree that any content, recommendations, or information obtained through the Services are for your general internal use. You will not misrepresent or pass off any output of the Services as professional security or legal advice to third parties. You also agree not to use any information or data obtained from the Services for any commercial purpose outside the scope of the Services, unless you have Secure.com's prior written approval.
If any representation or warranty above is (or becomes) untrue, inaccurate, or misleading, or if you breach any of these Terms, Secure.com has the right to suspend or terminate your access to the Services (in addition to pursuing any other remedies available under law or equity).
You are responsible for your own use of the Services and for any use of the Services made via your account or on your behalf. You agree to use the Services only for purposes that are permitted by these Terms and in accordance with all applicable laws, regulations, and generally accepted practices or guidelines in relevant jurisdictions. You will not use the Services in a way that harms Secure.com, our Service infrastructure, our other users, or any third party. We reserve the right (but do not assume the obligation) to monitor your use of the Services for compliance with these Terms.
Secure.com may, in its sole discretion, suspend or terminate your access to the Services (or any part thereof) without notice if we believe that you have violated the letter or spirit of any Acceptable Use or have otherwise engaged in activities that compromise the Services or the rights of others.
Without limiting the generality of Section 9 above, you agree that you will NOT (and will not allow any third party to) engage in any of the following prohibited activities in connection with the Services:
Should we determine, in our sole judgment, that you have engaged in any of the above prohibited activities, we reserve the right to take appropriate action, including suspending or terminating your account or access to the Services immediately and without prior notice, and cooperating with law enforcement or third-party investigators.
The Site and Platform may contain links to third-party websites or services that are not owned or controlled by Secure.com. Accessing any such third-party sites is at your own risk. These external sites are governed by their own terms and privacy policies, not by Secure.com's Terms or Privacy Policy. Secure.com has no control over, and assumes no responsibility for, the content, privacy practices, or operations of any third-party websites or services.
Any transactions, correspondence, or dealings you have with third parties found through the Services are solely between you and the third party. Secure.com shall not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of third-party links or advertisements on our Site or Platform.
The Platform is a SaaS solution hosted on public cloud infrastructure (such as AWS, Azure, or GCP). We engage specific subprocessors to provide core functionality.
The Platform allows you to connect your own third-party accounts, including Cloud Providers (AWS, Azure, GCP), Security Tools (SIEM, EDR, Vulnerability Scanners), Identity Providers (Okta, Entra ID), and Collaboration tools (Slack, Teams).
You are solely responsible for maintaining valid accounts and complying with the terms of service and privacy policies of any third-party services you integrate with the Platform.
Secure.com is not a party to your agreements with these third-party providers. We are not liable for any service interruptions, data loss, or security incidents caused by a third-party provider's platform or your misconfiguration of a third-party integration.
"Confidential Information" means any non-public information, in any form, that one party ("Disclosing Party") provides to the other party ("Receiving Party") and designates as confidential, or which should reasonably be understood to be confidential given the nature of the information and the context of disclosure. This includes business plans, marketing strategies, financial data, product roadmaps, technical specifications, software, security mechanisms, trade secrets, know-how, and the terms of this Agreement.
Confidential Information does not include information that: (a) is or becomes publicly available without breach of any obligation; (b) was already known to the Receiving Party without confidentiality obligations; (c) is obtained from a third party who had the legal right to disclose it; or (d) is independently developed by the Receiving Party.
The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement. Each party agrees to handle the other's Confidential Information with the same degree of care that it uses to protect its own confidential information, but in no event with less than reasonable care.
If the Receiving Party is compelled by law to disclose any Confidential Information, then to the extent legally permitted, the Receiving Party will provide prompt written notice to the Disclosing Party before making such disclosure.
The confidentiality obligations set forth in this Section will continue for a period of five (5) years after the termination of this Agreement; provided, however, that with respect to any trade secrets, the obligations shall continue for as long as such information remains a trade secret under applicable law.
Except for the limited usage rights expressly provided in these Terms, nothing in this Agreement transfers or grants any ownership rights to you in the Services or any Secure.com Intellectual Property. Secure.com (and its licensors, where applicable) retain all right, title, and interest in and to the Services, including the Site, the Platform, all software, code, technology, information, content, and materials underlying or comprising the Services, and all improvements, updates, modifications, customizations, and derivative works thereof, as well as all related Intellectual Property rights.
Subject to your compliance with these Terms and for so long as you are permitted by Secure.com to access and use the Services, Secure.com grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Platform solely for your internal business purposes. This license is provided only for your lawful use of the Services, and only in accordance with the features of the Platform and the documentation provided by Secure.com.
If you choose to provide Secure.com with any ideas, proposals, suggestions, or other feedback regarding the Services ("Feedback"), you agree that Secure.com is free to use and implement such Feedback in any manner, without restriction and without any obligation or compensation to you. You hereby grant Secure.com a perpetual, irrevocable, worldwide, royalty-free, fully-paid, transferable, and sublicensable license to use, copy, modify, create derivative works of, distribute, display, perform, and otherwise exploit any Feedback you provide for any purpose.
If you submit, upload, or transmit any data, files, or content to the Services ("User Content"), you retain all ownership rights in your User Content. Secure.com does not claim ownership of your User Content. However, by providing User Content through the Services, you grant Secure.com a non-exclusive, worldwide, royalty-free, fully paid-up license to use, host, store, reproduce, modify, and otherwise process and transmit your User Content solely for the purposes of providing the Services to you and improving or supporting the Services, in accordance with our Privacy Policy.
PLEASE READ THIS SECTION CAREFULLY, AS IT LIMITS THE PROMISES MADE TO YOU.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, THE PLATFORM, AND ALL SERVICES, INFORMATION, CONTENT, AND FEATURES PROVIDED OR MADE AVAILABLE BY SECURE.COM ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SECURE.COM AND ITS AFFILIATES, SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS (COLLECTIVELY, THE "SECURE.COM PARTIES") DISCLAIM ALL WARRANTIES AND REPRESENTATIONS (EXPRESS, IMPLIED, AND STATUTORY) WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE SECURE.COM PARTIES DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED; (B) THE SERVICES WILL DETECT, BLOCK, OR PREVENT ALL POSSIBLE CYBER THREATS OR UNAUTHORIZED ACCESS; (C) THE DATA OR CONTENT OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES; (D) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (E) THE SERVICES OR THE INFRASTRUCTURE THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Secure.com is not in the business of providing legal, regulatory, or cybersecurity consulting services to individual customers. Any information or content provided through the Services is intended for general informational purposes only and should not be construed as professional advice or a recommendation to take (or refrain from taking) any specific action. You should consult with qualified professionals for advice tailored to your organization's particular needs and circumstances. You are solely responsible for any decisions you make or actions you take based on information obtained through the Services.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SECURE.COM OR THE SECURE.COM PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, OR FOR ANY BUSINESS INTERRUPTION, OR FOR COSTS OF PROCURING SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF SECURE.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT THAT ANY LIABILITY IS NOT LEGALLY EXCLUDABLE, THE TOTAL AND CUMULATIVE LIABILITY OF SECURE.COM AND THE SECURE.COM PARTIES TO YOU (FOR ALL CLAIMS OF ANY NATURE OR THEORY) SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO SECURE.COM FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF NO AMOUNT HAS BEEN PAID (FOR EXAMPLE, DURING A FREE TRIAL), SECURE.COM'S AGGREGATE LIABILITY SHALL BE ZERO.
You agree that Secure.com's pricing reflects this allocation of risk and the limitation of liability specified in this section, and that Secure.com would not provide the Services to you without such limitations.
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Secure.com and the other Secure.com Parties from and against any and all claims, demands, lawsuits, proceedings, investigations, liabilities, damages, losses, judgments, and expenses (including reasonable attorneys' fees and costs) that arise out of or relate to:
Secure.com reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In that case, you agree to cooperate with Secure.com in the defense of that matter.
We may, at our sole discretion, suspend or terminate your account or your access to all or part of the Services at any time with or without prior notice if we believe that: (i) you have violated these Terms or have otherwise engaged in any activities that may harm Secure.com, the Services, or any third party; or (ii) we are required to do so to comply with a legal requirement or court order; or (iii) we decide to discontinue the Services or a portion thereof. In certain circumstances, such as repeated or serious violations of these Terms, we may terminate your access immediately without advance notice. In other cases (for example, if we choose to discontinue the Services entirely for business reasons unrelated to any fault of yours), we will endeavor to provide you with prior notice via the email address associated with your account. If we terminate the Services in their entirety for convenience (and not due to your breach), and you have paid for a Subscription Plan extending beyond the termination date, we will refund the unused portion of any prepaid fees pro rata. Please refer to our Privacy Policy and any applicable data processing agreement for data retention and deletion practices.
The initial term and any renewal term of a Subscription Plan (each, a "Subscription Term") will be as set out in the applicable Order Form, invoice, or in-Platform purchase flow. Unless otherwise stated in the applicable Order Form or Subscription Plan, each Subscription Term will automatically renew for successive periods equal to the expiring Subscription Term.
Either Party may prevent renewal by giving written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term (or such other period as is specified in the applicable Order Form or Subscription Plan).
Either party may terminate this Agreement if the other party: (i) commits a material breach and fails to cure it within thirty (30) days of notice; or (ii) becomes insolvent or subject to bankruptcy proceedings.
Where a Subscription Plan is purchased on an annual or other committed basis, Customer may not terminate that Subscription Plan for convenience during the applicable Subscription Term. Customer may, however, elect not to renew in accordance with the Non-Renewal clause above.
Upon termination or expiration of this Agreement for any reason, Secure.com will maintain Customer data and User Content for a period of ninety (90) days (the "Grace Period") to allow for account reactivation or data export. Following the Grace Period, Secure.com shall have no further obligation to maintain or provide such data and will, in its sole discretion, securely delete or de-identify all such data in accordance with our Privacy Policy, unless a longer retention period is required by law.
Upon termination, your right to access the Platform immediately ceases. Termination does not affect any rights or payment liabilities that accrued prior to the termination date.
PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS (INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT).
Secure.com aims to build a positive relationship with its users, and we expect that most concerns can be resolved through our support team. Before initiating any formal dispute proceeding, please attempt to resolve your issue by contacting us. Send a written notice to [email protected] (or any other contact address provided for legal notices) with the subject "Dispute Notice" and include your name (or company name), the email associated with your account, a detailed description of the dispute, and the specific relief you seek. We will attempt in good faith to acknowledge and address your concerns through informal negotiation within 30 days of receiving your notice. If we are unable to resolve the dispute informally within that time, the following provisions will apply.
Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services, including the determination of the scope or applicability of this agreement to arbitrate, that is not resolved by our informal dispute resolution process shall be referred to and finally resolved by binding arbitration. The arbitration will be administered by the Dubai International Arbitration Centre (DIAC) in accordance with the DIAC Arbitration Rules in effect at the time of the arbitration request, which rules are deemed to be incorporated by reference into this Section. The seat (legal place) of the arbitration will be the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates. The arbitration will be conducted by a single arbitrator appointed in accordance with the DIAC rules. The proceedings shall be conducted in English. The arbitrator's award shall be final and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own costs and expenses for the arbitration, and will share equally the fees and expenses of the arbitrator and DIAC, unless the arbitrator rules otherwise or the parties agree in writing to a different allocation of costs.
The parties agree that any arbitration, and all aspects of it (including, but not limited to, the existence of the arbitration, submissions, evidence, and testimony) shall be treated as Confidential Information under Section 13 of these Terms. However, this confidentiality requirement shall not prevent a party from disclosing information about the arbitration as necessary to enforce an arbitration award in a court of law or to seek interim equitable relief (as provided below), or as otherwise required by law or regulatory obligations.
To the fullest extent permitted by law, all disputes shall be resolved on an individual basis only, not on a class or collective basis. You and Secure.com agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis. The arbitrator shall not have authority to consolidate or join the claims of other persons or parties who may be similarly situated. You hereby waive any right to a jury trial and any right to participate in a class action against Secure.com in connection with any dispute.
If this class action waiver or the prohibition against bringing representative claims is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void, and the dispute must be brought in a court of competent jurisdiction in the forum described below, rather than in arbitration.
If you are an individual (not a business entity), you have the right to opt out of arbitration and the above class action waiver within 30 days of first accepting these Terms (for example, when you first create an account or use the Services). To do so, you must send a written notice of your decision to opt out to [email protected] with the subject line "Arbitration Opt-Out" and your name and account information. If you opt out, or if the arbitration clause is deemed unenforceable or inapplicable, you agree to submit to the exclusive jurisdiction of the courts as described in Governing Law below.
Notwithstanding the foregoing arbitration agreement, either party may at any time seek interim, emergency, or preliminary injunctive or equitable relief from a court of competent jurisdiction to prevent immediate and irreparable harm (such as unauthorized access to data, misuse of intellectual property, or breaches of confidentiality), without first engaging in arbitration or the informal dispute resolution process. Seeking such interim relief shall not be deemed a waiver of the right to arbitrate or of any other rights under these Terms.
This Agreement, and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with it or its subject matter, shall be governed by and construed in accordance with the laws of the United Arab Emirates (including, for contracts made within the Dubai International Financial Centre, the laws of the DIFC), without regard to its conflict of laws principles.
For clarity, the governing law designated above will apply regardless of your country of residence or the location of where the cause of action arises, and shall apply to any tort or other claims as well.
Subject to the arbitration agreement in Section 20, the parties hereby agree that the courts of the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates, shall have exclusive jurisdiction to hear and decide any action or proceedings and/or to settle any disputes which may arise out of or in connection with these Terms and which are not subject to arbitration. In respect of the enforcement of any arbitration award or any application for interim relief or urgent relief pending arbitration, the parties agree to submit to the non-exclusive jurisdiction of the DIFC Courts. Secure.com and you each waive any objection to the DIFC Courts on grounds of inconvenient forum or otherwise.
Secure.com shall not be liable for any delay or failure in performance of any part of the Services (or for any loss or damage caused by such delay or failure) to the extent that such delay or failure is caused by events beyond its reasonable control. Such events may include, but are not limited to: acts of God, lightning, earthquakes, floods, fires or other natural disasters; acts of civil or military authorities; epidemics or pandemics; acts of war, terrorism, or civil unrest; strikes, labor stoppages or disturbances; shortages of power, supplies, infrastructure, or transportation; hacker attacks, network outages, internet disturbances, or other telecommunications or network failures; or any other event or circumstance, whether similar or dissimilar to the foregoing, that is beyond our reasonable control. The affected party shall be excused from performance for as long as such event continues and for a reasonable period thereafter.
You may not assign, transfer, subcontract, or delegate any of your rights or obligations under these Terms, whether by operation of law or otherwise, without Secure.com's prior written consent. Any attempted assignment or delegation in violation of this provision is null and void. Secure.com may freely assign or transfer this Agreement (in whole or in part), or any of its rights and obligations hereunder, without your consent and without notice. For example, we may assign this Agreement to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective permitted successors and assigns.
No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise of that or any other right, power, or remedy. Any waiver of a breach of these Terms must be in writing and signed by an authorized representative of the waiving party to be effective, and such waiver shall not operate as a waiver of any other breach of these Terms.
If any provision (or part of a provision) of these Terms is found by an arbitrator or a court of competent jurisdiction to be invalid, illegal, or unenforceable, then that provision or part-provision shall be deemed modified to the minimum extent necessary to render it valid and enforceable, and if it cannot be so modified, then it shall be severed from these Terms. The validity and enforceability of the remaining provisions of these Terms shall not be affected or impaired by any such modification or severance, and they shall remain in full force and effect.
To the extent permitted by law, any claim or cause of action arising out of or related to your use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose. If a claim or cause of action is not filed within this one-year period, it shall be forever barred, regardless of any statute or law to the contrary. This provision does not apply to claims by Secure.com for collection of unpaid fees or for infringement or misappropriation of Secure.com's intellectual property rights, which shall be subject to the applicable statutory limitation periods.
These Terms (including any documents incorporated by reference, such as our Privacy Policy and, if applicable, a separate Master Services Agreement or Order Form executed between you and Secure.com) constitute the entire agreement between you and Secure.com with respect to the Services, and supersede all prior and contemporaneous agreements, proposals, negotiations, understandings, or representations, whether written or oral, concerning its subject matter. Each party acknowledges that in entering into this Agreement it has not relied on any statement, representation, warranty, or understanding that is not expressly set out in these Terms. Any additional or different terms in any purchase order, communication, or other document provided by you are void, unless expressly agreed to in writing by Secure.com.
You agree that we can provide you notices or other communications electronically (e.g., by email or by posting on our website or through the Platform). You consent to receive all communications from us electronically and acknowledge that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Secure.com will use the contact information you have provided in your account (or, for transactional or technical communications, any contact information associated with the relevant activity). It is your responsibility to keep your contact information current. Official notices to Secure.com (such as legal, breach, or termination notices) must be sent via email to [email protected], AND with a duplicate copy sent via certified mail or courier to our registered business address (as listed on our website or business registry). Notices shall be deemed to have been given on the date such notice is transmitted by email (for notice to you) or on the date of receipt by Secure.com (for notice to us), as evidenced by confirmation of delivery (in the case of email, by email server logs showing delivery or by a delivery/read receipt; in the case of courier, by signature of delivery).
You agree to use the Services in compliance with all applicable export control, import, and sanctions laws and regulations, including those of the United Arab Emirates, United States, European Union, and other applicable jurisdictions. Without limiting the generality of the foregoing: (a) you represent that you are not located in, under the control of, or a national or resident of any country or region that is subject to a comprehensive trade embargo or sanctions program (including, for example, the Crimea, Donetsk, and Luhansk regions of Ukraine, Cuba, Iran, North Korea, Sudan, or Syria, as of the effective date of these Terms), and that you are not on any restricted party list such as the U.S. Specially Designated Nationals list or the EU Consolidated Financial Sanctions list; (b) you shall not export, re-export, import, or transfer the Services (in whole or in part) to any prohibited country or person or for any prohibited end-use (such as in connection with the design or development of nuclear, chemical, or biological weapons, or missile technology) without first obtaining any necessary government authorizations; and (c) you will not engage in any activity that would cause Secure.com to be in violation of export control or sanctions laws. Secure.com may limit or restrict the availability of the Services in certain countries or to certain users as required by law or as necessary for compliance with these regulations.
The relationship between you and Secure.com is that of independent contractors. Nothing in these Terms shall be construed to establish any partnership, joint venture, employment, franchise, or agency relationship between you and Secure.com. Neither party has the authority to bind the other or to incur any obligation on the other's behalf.
These Terms are intended for the sole and exclusive benefit of Secure.com and you, and are not intended to benefit any third party. No third party may claim any rights under these Terms or (in the case of a business user) assert any right as a third-party beneficiary, except that Secure.com's affiliates, licensors, and service providers are expressly considered intended third-party beneficiaries to the extent necessary to enable them to enforce the protections and rights herein that are for their benefit (such as disclaimers of warranties, limitations of liability, and indemnification).
The section headings in these Terms are for convenience only and have no legal or contractual effect. Words in the singular include the plural and vice versa. The words "include" and "including" mean "including without limitation."
These Terms are provided in the English language. If we provide a translation of these Terms into any other language, the English language text shall prevail in the event of any conflict. All communications and notices to be made or given pursuant to these Terms must be in English.
If you have any questions about these Terms or need to contact us for any reason, please contact Secure.com at
Formal legal notices should be sent in accordance with the Notices section above.
We value our users and welcome your feedback. Thank you for reading these Terms of Service and for using Secure.com. Your trust is important to us, and we are committed to providing a secure and reliable cybersecurity platform for your business.