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CVE-2024-57728SimpleHelp Path Traversal Vulnerability
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
7.2 HIGHEPSS 64.46%⚡ Known Exploited (CISA KEV)NVD: Analyzed
Overview
Severity
| Score | Severity | Version | Vector String |
|---|---|---|---|
| 7.2 | HIGH | 3.1NVD | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H |
CISA required action
⚡ Known exploited · remediation due May 8, 2026
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Details
- CVE ID
- CVE-2024-57728
- Status
- Analyzed
- Assigner (CNA)
- mitre
- Published
- Jan 15, 2025
- Last modified
- 2026-08-04 03:56 UTC
Affected Products
From NVD CPE configurations.
simple-helpsimplehelp1 version range
- before 5.5.8
References
- simple-help.com https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- horizon3.ai https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- cisa.gov https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728
- microsoft.com https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- trendmicro.com https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce