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Brand & Marketing

Technical Writer

SECURE.COM is excitedly seeking an experienced Technical Writer who is focused, is capable of transforming complex, jargon-rich, and even vague technicalities into processes and fluent and easily-consumable, customer-centric, and effective documentation that are in line with our standard drafting requirements.

  • Determine the needs of end users of technical documentation
  • Study product samples and talk with product designers and developers
  • Work with technical staff to make products easier to use and thus need fewer instructions
  • Organize and write supporting documents for products
  • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  • Select appropriate medium for message or audience, such as manuals or online videos
  • Standardize content across platforms and media
  • Gather usability feedback from customers, designers, and manufacturers
  • Revise documents as new issues arise

Technical writers create operating instructions, how-to manuals and “frequently asked questions” pages to help technical support staff, consumers, and other users within a company or an industry. After a product is released, technical writers also may work with product development team and customer service managers to improve the end-user experience through product design changes.

  • Preferably Bachelors in Computer Sciences or Management Sciences
  • Minimum 2- 3 year of experience

 


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