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Sales & Support

Technical Support Engineer – (Live Chats)

We are looking for candidate who will be working with the pioneers of the industry, serving clients worldwide.

  • Wear your smile through the chats
  • Develop strong customer relationships and will be responsible to respond to customers through chat
  • Manage the resolution process for all customer related issues
  • Make a deliberate display of proficiency by being positive and with a proactive personality in every communication with our customers
  • Provide remote technical troubleshooting as and when required.
  • Provide effective pro-active and re-active online chat support for customers and prospective customers who are visiting websites or using mobile app support.
  • Minimum 1 years of experience working on similar capacity.
  • A passion to help those in need; Customer Service Excellence
  • Strong desire to help and take ownership on seeing things through
  • Curious, with a desire to always learn more, including strong problem solving skills
  • Ability to work as a team member, as well as independently with minimal supervision
  • Effectively communicates, both written and verbally
  • Troubleshoot basic and routine customer issues that are technical in nature
  • Ability to multi-task and adapt to changes quickly
  • Dependable and flexible to rotate shifts, as needed

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