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Brand & Marketing

Digital Marketing Executive (Communities)

SECURE.COM is in search of a Digital Marketing Executive (Communities) for supporting its efforts in managing online communities, and ensuring a healthy environment where our members can connect with us and one another through meaningful conversations that create value.

  • Build and grow community through identification of customer base, promotion of community, best practices, enablement, content, and strategic initiatives
  • Nurture, manage, and improve community culture. Create a healthy environment for members to connect with each other and facilitate, strengthen, and encourage those relationships.
  • Managing the community. Welcome new members, introducing community members to each other, and moderating community content, and providing customer support to community members.
  • Identify and nurture influencers and super users
  • Maintain a healthy community culture by developing and maintaining community guidelines and policies, and adding and removing members from the community.
  • Manage feedback and complaints and notify key stakeholders. Proactively respond to questions, concerns, complaints, and other communications as appropriate.
  • Gather testimonials and feedback produced in the community, to drive product innovation and guide better use cases.
  • Create strategic content designed to build relationships between members
  • Plan and host online and/or offline events for community members
  • Ensure content needs are addressed by working closely with marketing, content, product management, engineering, customer care, legal, and PR teams to create, launch and promote content. You will actively develop and drive strategy for optimized online customer experience, including facilitating content gaps and SEO of content
  • Proactively create, publish, and post material on social media channels, forums, blogs, and knowledgebase to increase customer success and satisfaction.
  • Minimum 3 years of experience in online community building, managing, and scaling.
  • Experience with digital & interactive marketing concepts & technologies – web, search, social media, community & mobile.
  • Experience with data science, big data, and data management.
  • Exceptional analytical skills including the ability to synthesize and create insights from a wide variety of data and information types and sources.
  • Results driven, attention to detail and follow-through, and ability to work effectively at all levels within the organization.
  • Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution.
  • Experience with social media communication tools/technology.
  • Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences.
  • Proficiency in using web analytics products like Google Analytics.

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